Mac Memos

You’re not alone, if that’s any comfort. Also, a software fix will probably set things right, so that’s the good news.

What do you do if your computer doesn’t mount or recognize your Touch? Call AppleCare, wait 15 or 20 minutes to get to a human and then let that person walk you through the steps you need to take. It will involve some file-trashing and a fresh installation of iTunes but then you’ll be fine.

[UPDATE}
My friend Brian has done the call to AppleCare and writes:

“FYI, this is what the Apple support person had me do.”
http://support.apple.com/kb/HT1747

Thanks, Brian. You’ve probably saved some waits for tech support.